The small
print.
Shipping & delivery
We currently accept delivery addresses within India. Shipping is free for merchandise totals of ₹2,999 or more; below that, delivery costs ₹99. There is no additional COD fee. Applicable taxes are included in displayed prices.
Estimated dispatch is 3–5 business days. Estimated delivery is 7–15 business days after dispatch. These are estimates, not guaranteed dates; location, carrier coverage and transit disruptions can affect delivery. Tracking will appear on your order page after shipment. If we cannot fulfil an item or serve your address, we will contact you and cancel the affected order or item; any payment received for it will be refunded.
Check your delivery details before placing an order. Email customer care promptly for address corrections. Changes may not be possible after dispatch.
Returns, exchanges & cancellations
Request a return or size exchange within 7 calendar days of delivery by emailing customer care with your order number. Items must be unworn, unwashed and returned with original tags and packaging. Exchange availability depends on the requested replacement.
Underwear and other hygiene-sensitive items are not eligible for change-of-mind returns once unsealed or worn. This does not limit remedies for defective, damaged, incorrect or misdescribed goods. For such issues, contact us promptly with a description and supporting photographs if available. An unboxing video is not a condition for raising a complaint.
We cover reasonable return shipping for defective, damaged or incorrect items. For eligible change-of-mind returns, the customer pays the disclosed return shipping cost. Contact us for instructions before sending anything back.
After receipt and inspection of an approved return, we aim to initiate the applicable refund within 7 business days. The payment provider or bank may take additional time. COD refunds are arranged to a verified bank account through customer care; never share an OTP. For a seller error, the refund includes applicable original delivery charges. For change-of-mind returns, original delivery charges are not refunded.
Cancellation is available before dispatch by emailing customer care with your order number. After dispatch, the return policy applies. A partial-COD advance, when enabled, is part of the order value, not a separate fee; refunds follow the same cancellation and return rules. Consumer rights under applicable law remain unaffected.
Privacy
ELVECO collects your name, contact details, delivery address, selected products, requested sizes, order notes and payment/order status to process purchases, arrange delivery, handle returns and support customers. Order records are stored on our website infrastructure. Necessary delivery details may be shared with fulfilment partners and couriers. When enabled, Cashfree processes online payments; card credentials and OTPs are entered in the payment provider’s secure flow and are not stored by this storefront.
Your bag and private order access code are stored on your device. Order access codes should be kept private. We use limited technical data, including a hashed network identifier, to prevent duplicate and abusive orders. We do not sell your personal information or use checkout consent as marketing consent.
We retain order data as necessary for fulfilment, support and applicable accounting or legal requirements. Email customer care for questions, access, corrections or deletion requests, subject to those requirements. Hosting, payment and delivery providers may process data in their service locations.
Shopping terms
This website is operated under the ELVECO brand for customers in India. Prices are in Indian rupees and include applicable taxes. Your final merchandise total and shipping cost are shown before you place an order. An on-screen order number acknowledges receipt. We may contact you about fulfilment or resolve genuine listing errors; we will not charge a revised price without your agreement.
Choose your size carefully. Where the supplier has not supplied size options, the checkout asks for your requested size; ELVECO will contact you if that request cannot be fulfilled. Product photography, screen colours and fit can vary. The provided product details and applicable consumer protections govern your purchase.
COD is paid on delivery. Online payment and partial COD remain disabled until the payment gateway is activated. Once available, an order requiring online payment is not treated as paid until server-side verification succeeds.
For enquiries or complaints, contact support@elveco.in. We aim to respond within 2 business days. Applicable Indian law governs these terms, without limiting mandatory consumer rights.